How it works
Live in 48 hours. No new phone number. No staff training.
DentaCall is built to disappear into your existing front desk. Your team keeps doing exactly what they do best. We catch the calls they can't.
- Step 01
We connect to your existing line
Your phone number, your handsets, your reception script — nothing changes. We set up a divert-on-no-answer rule with your provider so any call ringing past your team flows quietly into DentaCall.
- Step 02
Reception always gets first shot
Your team is always the first port of call. DentaCall never intercepts answered calls. It only steps in for the calls that would otherwise have been lost to voicemail or a competitor.
- Step 03
Instant SMS rescue, within seconds
Every missed caller gets a branded SMS in seconds — asking what they need and offering to book them in. No 'leave a message' dead end. The conversation happens where patients actually are.
- Step 04
Three-touch automated follow-up
If the caller doesn't reply first time, DentaCall sends a polite, well-spaced three-touch follow-up. Most recoveries happen on touch two or three — exactly the work no busy reception team can sustain.
- Step 05
Reception closes the loop in the CRM
Every answered call also appears in the CRM. Reception taps Booked or Enquiry. Enquiries automatically enter their own follow-up sequence. Nothing falls through the cracks, ever.
- Step 06
You see it all in pounds, live
The dashboard shows recovered calls, booked appointments and estimated revenue in real time. Your monthly 1-on-1 with a DentaCall specialist tunes the system around what's working.